For brands, making a great product is only the first step. The next is ensuring your product makes it into the hands of your customers—and that can be a trickier journey.

At EFW, we serve as an extension of your brand, treating your business and reputation like our own. We give you the visibility you and your customers need with technology that tracks shipments down to a single order. Then, we back it up by enabling you to instantly leverage the expertise of a centralized customer service team. Our HomeNOW℠ service confirms delivery appointments and makes sure your product arrives at its destination in perfect condition.

To ensure industry-leading levels of client satisfaction from the dock to the door, we’ve adopted the Net Promoter Score. It’s how we deliver a higher degree of customer service than any other logistics company—and it’s all part of the EFW Experience.

Our home delivery services include:

Basic – Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature required.

Standard – Includes delivery to the main entrance, porch, garage or driveway. An appointment with a four hour delivery window will be set with the customer. Signature required.

Through the Door – Includes delivery inside the main entrance of the home. An appointment with a four hour delivery window will be set with the customer. Signature required.

Room of Choice – Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.

White Glove – Includes delivery to the room of choice (including one flight of stairs), unpacking and debris removal. With or without assembly. An appointment with a four hour delivery window will be set with the customer. Signature required.

Home Delivery Services

  • Dedicated concierge call center for residential deliveries
  • Deliveries scheduled at point of sale or in transit
  • Direct service to all 50 states through our national footprint
  • Canadian residential deliveries
  • Customizable service options
  • Vendor/store/distribution center direct delivery

Technology

  • Online scheduling
  • On-demand reporting
  • EDI/API connectivity
  • MyEFW client portal

24/7 Customer Service Team

  • 24-hour track-and-trace
  • Appointment confirmation
  • General inquiries or questions