For brands, making a great product is only the first step. The next is ensuring your product makes it into the hands of your customers—and that can be a trickier journey.

At EFW, we serve as an extension of your brand, treating your business and reputation like our own. We give you the visibility you and your customers need with technology that tracks shipments down to a single order. Then, we back it up by enabling you to instantly leverage the expertise of a centralized customer service team. Our HomeNOW℠ service confirms delivery appointments and makes sure your product arrives at its destination in perfect condition.

To ensure industry-leading levels of client satisfaction from the dock to the door, we’ve adopted the Net Promoter Score. It’s how we deliver a higher degree of customer service than any other logistics company—and it’s all part of the EFW Experience.

Our home delivery services include:

Basic (To the Door)– Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature required. Click here to watch video.

Standard (First Service) – Includes delivery to the main entrance, porch, garage or driveway. An appointment with a four hour delivery window will be set with the customer. Signature required. Click here to watch video.

Through the Door (Lifestyle)– Includes delivery inside the main entrance of the home. An appointment with a four hour delivery window will be set with the customer. Signature required. Click here to watch video.

Room of Choice (Saver) – Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required. Click here to watch video.

White Glove (Plus) – Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. An appointment with a four hour delivery window will be set with the customer. Signature required. Click here to watch video.

White Glove Assembly – Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and full assembly including tools. An appointment with a four hour delivery window will be set with the customer. Signature required.