CORONAVIRUS RESPONSE


Estes Forwarding Worldwide (EFW) Takes Proactive Step to Ensure Home Delivery Business Continuity and Minimize Delivery Disruptions for Customers During COVID-19 Outbreak

March 17, 2020 4:15 P.M. EST

In an effort to ensure business continuity and minimize delivery disruptions for your customers, effective Monday, March 23, 2020 EFW will temporarily suspend the following service levels:

Through the Door (Lifestyle)– Includes delivery inside the main entrance of the home. An appointment with a four hour delivery window will be set with the customer. Signature required.

Room of Choice (Saver) – Includes delivery to the room of choice (including one flight of stairs). An appointment with a four hour delivery window will be set with the customer. Signature required.

White Glove (Plus) – Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and light assembly with no tools. An appointment with a four hour delivery window will be set with the customer. Signature required.

White Glove Assembly – Includes delivery to the room of choice (including one flight of stairs), unpacking, debris removal, and full assembly including tools. An appointment with a four hour delivery window will be set with the customer. Signature required.

We will continue to offer: 

Basic (To the Door)– Includes delivery to the main entrance, porch, garage, or driveway. No appointment or signature required.

Standard (First Service) – Includes delivery to the main entrance, porch, garage or driveway. An appointment with a four hour delivery window will be set with the customer. Signature required.

Standard (First service), we will also offer a no signature required option.

Feedback currently being received through our Control Tower indicate that consignees appreciate being presented with a “no contact” delivery option, and we hope that by only offering services that comply with social distancing mandates, we can not only demonstrate a high regard for your customer and our delivery partners’ well-being, but minimize cancellations.

We are operating with an “essential service” mindset and are committed to serving you and your customers to the best of our ability. Our teams will be actively engaged in the managing of all customer service level changes at both the consignee and customer level and remain dedicated to providing the highest level of support. We are taking every precaution to ensure our customers, employees and partners and their interests are protected and will continue to provide updates on all new developments


Estes Forwarding Worldwide (EFW) –A Message to Our Customers

March 16, 2020 5:30 P.M. EST

To Our Valued Customers,

We value the confidence and trust you place in EFW as your logistics solutions provider. With the uncertainty and unpredictability we are all experiencing as a result of the COVID-19 outbreak, we want to assure you that EFW is proactively taking steps to ensure business continuity and that you and your customers feel valued and protected.

We are operating with an “essential service” mindset and though local, state and federal developments are changing by the hour, we remain vigilant and committed to serving you and your customers to the best of our ability.

As a proactive step to preserve business continuity and ensure a safe and secure environment for our team, we have activated our teleworking contingency plan which allows employees to work from home. The seamless transition is a testament to the fluidity and flexibility with which we operate, and our investment in the technology that makes it possible. We believe the proactive deployment of this plan will ensure we continue to deliver the EFW Experience you rely on.

We are taking every precaution to ensure our customers, employees and partners and their interests are protected and will keep you informed as the situation continues to develop. Customer updates are being posted on our website and can be found here at www.efwnow.com/notice.

Your EFW team is here for you at every step. Thank you for the trust you place in us.

Sincerely,

Your EFW Team


Estes Forwarding Worldwide (EFW) Takes Additional Actions to Continue to Operate Globally Without Interruption During COVID-19 Outbreak

March 16, 2020 9:00 A.M. EST

We value the confidence and trust you place in EFW as your logistics solutions provider. With the uncertainty and unpredictability we are all experiencing as a result of the COVID-19 outbreak, we want to assure you that EFW is still operating at full capacity and at this time, without any interruption in service.

Our primary concern is the welfare, safety and health of our employees, customers and partners and we continue to monitor communication from both the Centers for Disease Control, the World Health Organization and all federal, state and local developments.

EFW’s generous geographic distribution across the country affords us great flexibility and sources for capacity should workloads need to be redistributed or modifications need to be made to minimize disruptions to your supply chain.

As a proactive step to preserve business continuity and ensure a safe and secure environment for our team, we have activated our teleworking contingency plan which allows employees to work from home. The seamless transition is a testament to the fluidity and flexibility with which we operate and our investment in the technology that makes it possible. We believe the proactive deployment of this plan will ensure we continue to deliver the EFW Experience you rely on.

We are taking every precaution to ensure our customers, employees and partners and their interests are protected and will keep you informed as the situation continues to develop. Thank you for the trust you place in EFW.


Estes Forwarding Worldwide (EFW) Continues to Operate Globally Without Interruption During COVID-19 Outbreak

March 11, 2020

We value the confidence and trust you place in EFW as your logistics solutions provider. With the uncertainty and unpredictability we are all experiencing as a result of the COVID-19 outbreak, we want to assure you that EFW is still operating at full capacity and at this time, without any interruption in service.

Our primary concern is the welfare, safety and health of our employees, customers and partners. We will continue to monitor communication from both the Centers for Disease Control and the World Health Organization to ensure this.

Though we continue to operate without interruption at this time, our teams are proactively developing service contingency plans.  EFW’s generous geographic distribution across the country affords us great flexibility and sources for capacity should workloads need to be redistributed to cities less impacted by the outbreak. Additional safety measures and precautions are also being communicated and implemented with our teams across the country.

We are taking every precaution to ensure our customers, employees and partners and their interests are protected and will keep you informed as the situation continues to develop.

Thank you for the trust you place in EFW.