A success story.
Like all good success stories, this one started with an innovative idea. What if one of the largest LTL carriers in the country could offer customers what they really wanted, logistic solutions on a global scale?
That’s the idea Scott Fisher brought to Billy Hupp, executive vice president of Estes Express Lines, who urged Scott to prepare a business plan. That plan was accepted by the company’s president, Rob Estes, and Estes Air Transportation was officially opened in September 2003.
In just the first four months, Estes Air generated more than $565,000 in revenue. And the company has seen tremendous growth ever since. In 2008, we opened an international office in Charleston, and Estes Air became a licensed customs house brokerage.
As a licensed OTI, NVOCC and IATA–endorsed agent, we were able to offer customers something they rarely received—complete in-house solutions for their international freight needs.
Since then, we’ve added gateway operations in New York City, Chicago, Atlanta, Miami, San Francisco, Los Angeles and Dallas, as well as a worldwide international partner network. To further enhance the speed and efficiency of our import services, Estes Air also became a C-TPAT Partner (Customs-Trade Partnership Against Terrorism).
In early 2009, after we opened an Exhibit Services Division and a Government Services Division, Estes Air officially changed its name to Estes Forwarding Worldwide. To further enhance the customer experience, EFW restructured from a centralized operating model to eleven regional offices throughout the United States.
Today, Scott attributes the company’s success to our customers. “From the first day, our focus has been on our customers. We will give you the best experience each and every time you engage us.
And that focus will never change.”
Download: EFW Complete Abilities PDF